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April 22, 2004
Reference: Dairy Queen® Brazier®
359 Cornelia Street
Plattsburgh, NY 12901-2211
American Dairy Queen Corporation
7505 Metro Blvd
Edina, MN 55439
To Whom It May Concern:
I wish to relate to you an experience I had at Dairy Queen this evening that was just plain awful. I visited the drive-through with my girlfriend around 8 PM this evening and ordered ice cream. My girlfriend had a small DQ Blizzard with Peanut Butter Cup and I had a medium DQ strawberry milk shake.
Much to my surprise, the price of two medium ice cream treats came out to $7.75. Of course, I was expecting some pretty good ice cream, which is what I have come to expect from your business, so I went along and paid for my ice cream.
I drove away down the road with my girlfriend after paying for my ice cream. But when I took a sip of my milkshake, it had absolutely no strawberry flavor at all. It was possible to divide the milkshake into three very distinctive levels; the bottom level with strawberry syrup, the middle ice cream layer, and the top milk layer. Obviously, the young high school student guy you had working there didn’t know that you had to mix up a milkshake.
What’s more, my girlfriend’s ice cream cup wasn’t even close to being halfway filled, and on top of that, she counted only four (4) very small pieces of peanut butter cup candy. And yet again, despite the demonstrations of how ice creams are made in the television commercials you people produce; he neglected to even attempt to mix the candy into the ice cream.
What happened to your good ice cream?
I honestly felt as if I was ripped off in a very big way. I’m thinking that next time when I want ice cream, I’ll consider going to some place that never messes up ice cream. Such places might include, but not limited to, McDonald’s, Friendly’s, and any other place that sells ice cream other than Dairy Queen locations.