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March 16, 2004
Reference: Doritos Cool Ranch Chips
P.O. Box 660634
Dallas, Texas 75266-0634
I wish to complain about not getting a full ounce of Doritos Cool Ranch chips despite the packaging that clearly states, “Net Wt. 13.5 OZ”.
I have been a huge fan of Doritos since I can remember. Recently I went to a local supermarket, and purchased several large 13.5 ounce bags of cool ranch chips and upon opening the last bag, which is the bag I’m writing about, I got nothing but a big faceful of air, and only half of the chips I was accustomed to. And trust me, I was in such disbelief that I actually weighed the chips inside the bag and noticed that they came up with only about 6 ounces of chips at best.
Please tell me what I can do to avoid these bags of Doritos that are nothing more than a big bag of disappointment. I have been a huge fan of these chips for as long as I can remember and wish to continue my brand loyalty, I just don’t want to come up short. I have never had a problem with your company and I hope that someone might be able to fix the mix-up.